FAQ

After confirmation, your order will be processed within 1-2 business days, regardless of the shipping option chosen during checkout. Our shipping operations are active from Monday to Friday, excluding weekends and holidays. Please note that even if you upgrade to express shipping, we cannot guarantee Saturday delivery. Kindly be aware that we do not ship orders on the same day they are placed. It is advisable to allow up to 2 business days for order processing. For instance, if you place an order on Monday, it should be shipped out on Tuesday or Wednesday. Once your order has been shipped, you will receive a confirmation email containing the tracking link. Please allow up to 48 hours to receive this shipping confirmation email. We cannot be held responsible for any delays caused by the carrier.

Link to our shipping policy.

If for any reason you are unsatisfied with your purchase returns will be accepted within 30 days of purchase.

Link to our returns policy.

Step 1: Start by thoroughly cleansing your face to eliminate any residue or makeup.

Step 2: Take the applicator and gently swipe it over your lashes, ensuring they are coated.

Step 3: Allow the serum to completely dry before proceeding with the rest of your routine. Repeat these steps daily.

With Riviler Serum X, you might notice visible results in as few as 2 weeks, with the potential for up to 70% more length by week 4. However, it's important to remember that everyone is unique, so it's essential to be patient with yourself. Don't forget to capture your progress by taking pictures on Day 1, Day 30, and Day 60 to qualify for our Growth Guarantee!

The key takeaway is that good things require time and dedication! Achieving longer lashes doesn't happen overnight, so it's crucial to maintain consistent application and exercise patience. Rest assured, longer lashes are on the horizon!

To achieve the best results, it is advised to use Serum X once or twice daily. For optimal outcomes, we recommend applying it twice a day during the first two months. Prior to application, ensure that your skin is clean. In the event that you forget to apply it one day, simply resume the next day without any worries.

If you're looking for beauty and skincare products that are cruelty-free, you've come to the perfect spot! We affirm that we never have and never will engage in animal testing to ensure the safety of our products and ingredients.